Privacy Policy

This Privacy Policy describes how Nexgen Stitches (“we,” “us,” or “our”) collects, uses, stores, and shares information when you visit our website, create an account, request quotes, or place orders for embroidery digitizing, vector conversion, and related services (collectively, the “Services”). By using the Services, you agree to this policy. If you do not agree, please do not use the Services.

1. Who we are

Nexgen Stitches provides commercial embroidery digitizing and related creative production services. For questions about this policy or your data, contact us at order@nexgenstitches.com.

2. Information we collect

We collect information that you provide directly, information generated when you use our Services, and limited technical information from your device.

2.1 Account and identity information

  • Name, email address, phone number, and company name when you register or place orders
  • Login credentials (passwords are stored using secure hashing; we do not store plain-text passwords)
  • Billing-related details that you provide or that appear on invoices (we do not store full payment card numbers on our servers unless a specific payment integration you use requires it—see your payment provider’s terms)

2.2 Order and project information

  • Order references, design or job names, specifications (e.g. size, format, fabric, placement, instructions)
  • Files you upload (e.g. artwork, logos, images, vectors) that are necessary to fulfill digitizing or conversion work
  • Communications you send us about orders (email, forms, or messages through the Services)

2.3 Technical and usage information

  • IP address, browser type, device type, and general location derived from IP
  • Dates and times of access, pages viewed, and referring URLs
  • Cookies and similar technologies where we use them for security, preferences, or analytics (see Section 7)

3. How we use your information

We use the information above to:

  • Provide, operate, and improve the Services, including producing and delivering digitized files and invoices
  • Create and manage your account, authenticate you, and communicate about orders, support, and important service updates
  • Process payments and maintain financial records as required for accounting and tax purposes
  • Detect, prevent, and address fraud, abuse, security incidents, and technical issues
  • Comply with applicable law, respond to lawful requests from public authorities, and enforce our Terms of Service
  • Analyze aggregated or de-identified usage to improve our website and offerings

We do not sell your personal information as a commodity. We may share data with service providers who assist us (e.g. hosting, email delivery, payment processors) under contractual obligations to protect your information and use it only for the services they provide to us.

4. Legal bases (where applicable)

If you are in a region that requires a “legal basis” for processing (such as the EEA or UK), we rely on: performance of a contract (fulfilling your orders); legitimate interests (security, improvement of Services, and business operations), where not overridden by your rights; consent where we ask for it (e.g. certain cookies or marketing); and legal obligation where the law requires us to retain or disclose information.

5. Retention

We retain personal information for as long as needed to provide the Services, comply with legal obligations (including tax and accounting), resolve disputes, and enforce our agreements. Order files and project materials may be retained for a period appropriate to redo requests, quality control, and legal defense, after which they may be deleted or anonymized according to our internal schedules unless a longer period is required by law.

6. Security

We implement reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, or alteration. No method of transmission over the Internet is completely secure; we cannot guarantee absolute security.

7. Cookies and similar technologies

We may use cookies or local storage for essential site operation (e.g. session login, security, CSRF protection) and, where enabled, for analytics or preferences. You can control cookies through your browser settings; disabling certain cookies may limit some features of the Services.

8. Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or export your personal information, or to object to or restrict certain processing. To exercise these rights, contact us at order@nexgenstitches.com. We may need to verify your identity before fulfilling requests. You may also have the right to lodge a complaint with a supervisory authority in your country.

9. Children’s privacy

The Services are directed to businesses and adults. We do not knowingly collect personal information from children under 16 (or the age required in your jurisdiction). If you believe we have collected such information, please contact us and we will take appropriate steps to delete it.

10. International transfers

We are based in the United States. If you access the Services from outside the United States, your information may be processed in the U.S. or other countries where we or our providers operate. We take steps designed to ensure appropriate safeguards where required by applicable law.

11. Third-party links

Our website may link to third-party sites. We are not responsible for their privacy practices. We encourage you to read their privacy policies.

12. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version on this page. Material changes may be communicated through the Services or by email where appropriate. Your continued use of the Services after changes become effective constitutes acceptance of the updated policy, to the extent permitted by law.

13. Contact

For privacy-related questions or requests, contact Nexgen Stitches at order@nexgenstitches.com.